PRIVACY POLICY

Introduction

At FitScale OS, we are committed to safeguarding the privacy and confidentiality of our clients’ and users’ personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, including our website (www.fitscaleos.com), platform, and related tools, you agree to the terms of this Privacy Policy.

What Information Do We Collect?

We collect the following types of information to provide and improve our services:

1. Personal Information

This includes information that identifies an individual or allows their identification, such as:

• Full name

• Email address

• Phone number

• Business name

• Billing and payment details

• Any information provided when filling out forms, booking demos, or interacting with our platform.

2. Business Information

If you use our services as a business, we may collect:

• Business website details

• Monthly revenue ranges

• Client management data provided during setup.

3. Technical Information

To improve our services and website performance, we collect:

• IP addresses

• Browser and device type

• Access times and referring website URLs

• Cookies and analytics data (see "Cookies and Tracking Technologies" below).

4. Sensitive Information

We do not collect sensitive personal information (e.g., health, religion, ethnicity) unless explicitly required and with your consent.

How Do We Collect Personal Information?

We collect personal information in several ways, including:

• Directly from You: When you fill out forms, book a demo, or communicate with us.

• Through Our Platform: Information collected during your use of our platform or software.

• Automatically: Using cookies, analytics tools, and tracking technologies on our website.

• Third Parties: Occasionally, we may collect data from publicly available sources or partners, but only in compliance with Australian privacy laws.

How Do We Use Your Information?

We use the information we collect to:

• Provide, manage, and support our services.

• Tailor our platform to suit your business needs.

• Communicate updates, news, and marketing materials (with your consent).

• Improve our website and services through analytics and feedback.

• Ensure compliance with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

Disclosure of Personal Information

We may share your personal information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist us with hosting, payment processing, email communication, or analytics. These providers are bound by confidentiality agreements.

• Legal Compliance: If required by law or in response to a legal process, such as a court order.

• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred, but we will notify you beforehand.

• Consent: When you explicitly provide your consent.

How Do We Protect Your Information?

We implement industry-standard security measures to safeguard your personal information, including:

• Data Encryption: All data transmitted between you and our platform is encrypted using SSL technology.

• Access Control: Limited access to personal information only to authorised personnel.

• Regular Audits: Periodic security reviews of our systems and policies to ensure compliance with best practices.

• Data Storage: Secure servers hosted in compliance with Australian data protection regulations.

Despite our best efforts, no online platform can guarantee 100% security. If a data breach occurs, we will notify affected parties as required under the Notifiable Data Breaches (NDB) scheme.

Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. Once no longer needed, we securely destroy or anonymise the information.

Your Rights

Under the Australian Privacy Principles, you have the following rights:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to your personal information if it is inaccurate or outdated.

• Opt-Out: Withdraw consent for marketing communications at any time.

• Complaints: Lodge a complaint if you believe we have breached the APPs.

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage data. You can manage or disable cookies through your browser settings, but doing so may limit functionality.

Third-Party Links

Our website or platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of our services signifies your acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

FitScale OS

Email: [email protected]

Website: www.fitscaleos.com