Privacy Policy

FITSCALE OS
ABN 96 426 480 862

1. Overview

FitScale OS (ABN 96 426 480 862) ("FitScale OS", "we", "us", "our") is committed to protecting the privacy of individuals who visit our website, engage with our content, submit an audit, or become clients.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and how you can exercise your rights in relation to your information.

This policy applies to all personal information collected by FitScale OS through our website, audit funnel, marketing channels, and service delivery operations.

By using our website, submitting an audit, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who This Policy Covers

This Privacy Policy applies to three groups:

• Website visitors who browse our website or interact with our content.
• Audit leads who submit a Revenue Leak Audit through our website or any associated funnel page.
• Clients who engage FitScale OS as a paying client and receive the AI Revenue OS service.

3. What Personal Information We Collect

3.1 Website Visitors

When you visit our website we may collect: your IP address, browser type and version, pages visited, time spent on pages, referring website, and device type. This information is collected automatically through analytics and tracking tools as described in Section 7.

3.2 Audit Leads

When you submit a Revenue Leak Audit we collect the information you provide in the audit form. This includes but is not limited to: your name, email address, phone number, business name, business type, monthly revenue range, weekly enquiry volume, current operational challenges, and any other information provided in response to audit questions.

We also collect the date and time of submission and any engagement data associated with your submission.

3.3 Clients

When you become a paying client we collect: your name, business name, contact details including email address and phone number, billing information processed through our payment provider, business operational data including services offered, pricing, service areas, and availability, and performance data generated through the operation of the System on your behalf.

We do not store full credit card details. Payment information is handled directly by our payment processor as described in Section 6.

4. Why We Collect Personal Information

We collect personal information for the following purposes:

• To deliver the audit and provide your Revenue Scorecard and 30-day implementation plan upon submission.
• To contact you following your audit submission to discuss your results and assess whether our service is a fit for your business.
• To deliver the AI Revenue OS service to paying clients including system configuration, automation, reporting, and ongoing management.
• To send follow-up communications, nurture sequences, and relevant marketing via SMS and email where you have not opted out.
• To process payments and manage billing.
• To improve our service, audit tool, and internal benchmarking.
• To comply with legal obligations.

We will not use your personal information for any purpose that is inconsistent with the purpose for which it was collected without your consent.

5. Marketing Communications and Opt-Out

Following your audit submission, you may receive automated SMS and email communications from FitScale OS relating to your audit results and our services. These communications are sent via our service delivery platform.

We also communicate with past leads and past clients from time to time with relevant information about our services.

All marketing communications include an opt-out mechanism. You may unsubscribe or request to stop receiving communications at any time by: clicking the unsubscribe link in any email, replying STOP to any SMS, or contacting us directly at support@fitscaleos.com.

We honour all opt-out requests promptly and in compliance with the Australian Spam Act 2003 and the Telecommunications Act 1997. Once you have opted out, we will not send further commercial electronic messages to you.

Do Not Disturb preferences are maintained within our platform and respected across all automated and manual communications.

6. Third Party Service Providers

To deliver our services and operate our business, we work with third party service providers who may collect or process personal information on our behalf. These providers include:

• Our service delivery platform, which hosts the System, manages CRM data, sends automated SMS and email communications, and stores lead and client records. Data processed through this platform may be stored on servers located outside of Australia.
• Our payment processor, Stripe, which handles all payment transactions. Stripe collects and processes billing information directly and operates under its own privacy policy available at stripe.com/au/privacy.
• Our SMS delivery infrastructure, which processes outbound and inbound SMS communications as part of the System. SMS data may be processed through servers located outside Australia.
• Slack, which we use for client support communications.
• Meta, which operates the Meta Pixel installed on our website as described in Section 7.
• Google, which operates Google Analytics on our website as described in Section 7.

We do not sell your personal information to third parties. We share information with third party providers only to the extent necessary to deliver our services.

Where personal information is transferred to or stored in a country outside Australia, we take reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow websites to recognise your device, remember preferences, and collect usage data. You can control cookies through your browser settings, however disabling cookies may affect the functionality of our website.

7.2 What We Use

Our website currently uses the following tracking technologies:

• Meta Pixel: A tracking tool provided by Meta Platforms Inc. that collects data about your visit to our website including pages viewed and actions taken. This data is used to measure the effectiveness of our advertising, build audiences for future advertising campaigns, and deliver relevant ads to you on Meta platforms including Facebook and Instagram. Meta may use this data in accordance with its own data policy available at facebook.com/privacy/policy.
• Google Analytics: A web analytics service provided by Google LLC that collects information about how visitors use our website including pages visited, time on site, traffic sources, and device information. This data is used in aggregate to understand website performance and improve user experience. Google's privacy policy is available at policies.google.com/privacy.

We may add additional analytics and tracking tools in the future. This Privacy Policy will be updated to reflect any material changes to the tracking technologies we use.

7.3 Your Choices

You may opt out of Meta's use of your data for advertising purposes through your Meta account settings or via the Digital Advertising Alliance opt-out tools. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

8. Data Retention

We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law.

Audit lead data is retained for a period of up to 2 years from the date of submission unless you request deletion earlier.

Client data is retained for the duration of the engagement and for a period of up to 5 years following termination, consistent with our legal and tax record-keeping obligations.

Where you request deletion of your personal information, we will take reasonable steps to delete or de-identify your information unless we are required by law to retain it.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, incomplete, or out of date.

To make an access or correction request, contact us at support@fitscaleos.com. We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.

We may need to verify your identity before processing a request.

10. Complaints

If you believe we have handled your personal information in a way that is inconsistent with this Privacy Policy or the Australian Privacy Principles, you may lodge a complaint by contacting us at support@fitscaleos.com.

We will acknowledge your complaint within 5 business days and respond substantively within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include access controls, secure platform infrastructure, and data handling procedures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of personal information and are not liable for breaches caused by third party platforms or events outside our reasonable control.

12. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at support@fitscaleos.com and we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Where changes are material, we will notify clients directly. The current version of this policy will always be available on our website.

The date at the top of this policy reflects when it was last updated.

14. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information:

FitScale OS
ABN 96 426 480 862
support@fitscaleos.com